The customer service in person was great, very attentive and nice… it was just the amount of how long the oil change took, I dropped off my car at 8:30am and it wasn’t ready for pickup until almost 4pm-5pm… I requested for a quote on their web portal they use and didn’t get a response until having to go in person. If the quote would have been provided within the 7-8hrs they had my vehicle I would have liked to get that service done instead of having to schedule another appointment

I had two different experiences while at Timmons Volkswagen. First and foremost, I scheduled an appointment to get my Taos 2023 diagnosed due to some issues I was having. I had an appointment to drop off my vehicle on 4/1/25 at 7am. Which brings me to my first experience. The person who received me was Diego, Hispanic male with glasses. He did not provide the best customer service, in fact he was passive aggressive with me. He told me to stay in my car and wait a few minutes. I remembered I had a few questions and I decided to grab my keys and go inside to ask him. Turns out I was supposed to leave my car keys inside the car, but I did not know this. I offered to take the keys back but Diego said he would take them back. Instead of taking them back he grabbed paperwork that he needed me to sign and then made a comment saying “That’s the reason why you leave the keys inside, so they can move the car”, and proceeded to sit back down and left the keys on the table. Forgive me but even if it was something logical, you’re not supposed to make your customer feel bad or dumb about something so minor. Also, when I returned to pick up my vehicle and I asked him about the sensory issues my car was having he replied back saying “I thought my colleague had already given you that information”. He had an unnecessary attitude for no reason. Even though he was not IT when it comes to customer service I am still giving them 4 stars because of Ismael Rodriguez. He was the one who inspected my car, which he did a great job. He also went above and beyond. My car had to stay overnight for a couple of days. Ismael notified me that unfortunately they did not have any rentals until Thursday (I dropped off my car on a Tuesday). I expressed my concerns to him about not having a car and asked if maybe they could reimburse me if I paid for a Lyft or uber to take me from and to work and home. He said he would check in with his manager and he was polite at all times. To my surprise they ended up getting a car turned in last minute and Ismael called me right away to notify me and he even waited for me to arrive. He was friendly, professional and he made me feel welcomed. Completely opposite from his coworker. He recorded the rental before I took off, for their records, incase I damaged the car etc. Ismael was also understanding and patient with me. When he notified me I could pick up my car and they closed at 5:45 pm I called him to let him know that I got off work at 5 and I still needed to go refill the car with gas, which meant I would not make it on time. He let me know It was okay and that I could go Saturday instead. Unfortunately Ismael was not there Saturday when I returned the rental and picked up my vehicle, Diego was there. Not only was he passive aggressive again, like I mentioned prior, but he also accused me of damaging the rental. This really confused me and of course it worried me. I requested pictures and he sent them and I was confused as to why I was being blamed for those scratches on the car. He told me, his manager would contact me on Monday. And I waited for them to call me, I was going to ask for the footage or the video that was recorded prior to me taking the vehicle. However, Ismael came to the rescue and notified his coworker that those damages were there prior to me using the rental. Which means Diego did not even bother to look at the footage that his college recorded nor did he discuss this before calling me to give me the bad news. This news stressed me out and if he would have done a better job at communicating before accusing me it would have avoided me a head ache and tears of stress. Moving forward, I am very happy with Ismael’s work and my car is in great condition still. It has been a week so I’m not sure if it is will continue to be in tip top shape but so far it is great and I know that if it has any issues again I will be more than happy to return because Ismael is great at what he does. Thank you Ismael! Give this man a raise please or a reward!

Diego is Service is an amazing partner in keeping my two vehicles in tip top shape. Great communication. Fast service.

Jesus was amazing at Timmons VW! I had a concern and he took care of it right away ! Immediately followed up and immediately responded! Thank you so much for making this experience non stress. Jesus did an amazing job!

I'm glad that I took my vehicle in. After dealing with after market repair service and treatment, Timmons' Service Department did a great job. They replaced what needed replacing and parts that had been missing. I believe they cared for my 2013 like it was a 2023 or newer. After this major service, I feel safe about passing my car on to my family member.

Ismael Rodríguez Always professional , great attitude, friendly and helpful.

Always a good experience at Timmons! Jesus in Service price matched and was quick and helpful in getting me in and out. Thank you Jesus and Timmons VW

THE REPRESNETATIVE WAS VERY THOROUGH WITH WHAT I NEEDED, ADDRESSED MY CONCERN AND SHARED FINANCE OPTIONS FOR WHEN THERE IS A NEED.

I purchased my car here and get all my services done at this location. I’m a loyal customer to businesses that know how to treat people the right way and I found this dealership to be wonderfu!

Quick service, took care of issue in 1.5 hours.

Excellent customer service in the service department! Diego does a great job explaining what service is being performed and works to get customers finished quickly.

I received a maintenance notification on my iD4 and went in about 10-11 weeks ago to get a routine annual multi point inspection. After getting the car back, I noticed that my phone no longer synced with the car. I communicated this with Ismael who said I could bring it in to have service look at it. The next day I was told that they could not figure out the issue and that bc the is was an app connectivity issue, I would have to contact VW directly for a solution. I did this and VW created a support ticket and said that it would be fixed within a week. A week goes by, nothing happens, I take it back to Timmons, service finds nothing and I’m told to call VW support again. I call VW, no solution, “we will email you when it’s resolved”l.” This goes on for another 9-10 weeks. I bring the car in again and tell Ismael to have the team look again. I call VW and say I’m seeking legal options. An actual representative finally calls and emails me directly to try to help. I let them know that the car is at Timmons and to reach out to them. Within a day, the car is fixed. Ismael let me know that there was a component that was overlooked and was disconnected this whole time. While this was was not entirely due to the dealership, this overall experience has been awful. From the lack of service and urgency, I felt like a problem that I didn’t not create was left for me to try to figure out, and to continue to follow up to try to get a resolution. I’m disappointed that service sped through the process the first two times and just told Ismael to hand me off to corporate. I’m disappointed that VW customer service could not manage my expectations and told me for 10 weeks that they would have a resolution the next week. While Ismael has been great and responsive, he ultimately was not the one looking at the vehicle to fix the problem. I had a Tiguan before this and used to get my car serviced here too, but this experience has really made me reconsider getting servicing at this location moving forward, let along buying another VW car in the future.

DIEGO was extremely helpful and knowledgeable. We really appreciate working with him.

Love this dealership they always come through with getting a deal

Excellent customer service!!!

Thanks Ismael Rodriguez great customer service great attitude and definitely at his work place to help customers and satisfy their needs. Ismael definitely loves his job and very considerate of others time!

Kudos to Diego! Cordial and professional. He kept me updated all throughout the process.

Advisor Jesus is very professional, kind and has great Customer service. He is not judgmental and he is welcoming. Heather the Receptionist is very kind as well, friendly and very welcoming. She always is wonderful on the phone when I need to make appointments or have questions, concerns, and inquiries about a service parts or need to make a service appointment. Thank you Jesus and Heather for your excellent Customer Service!

Diego was patient and helpful. We appreciated getting updates on the work being performed and a video of the inspection. Great service.

Jesse and Mike are both GREAT at Timmons vw, made the process super seamless and easy. Highly suggest supporting these two!

Great place to buy cars ,new and used

Always a great experience. Car was ready timely

Always great service. Quick and efficient. Diego takes pride in his job and it shows in his interactions.

Friendly, efficient service with clear communication.

Ismael was very pleasant and knowledgeable. I appreciate the time he took to review my car.

Service department was great help. Just too bad my tire warranty package I purchased (at a different dealership) was worthless in assisting me replace my tire. Timmons got me in the next day with ease using the online scheduling after hours the night prior to my appointment.

Great, friendly, professional service department. McKenna Huntington Beach was very difficult to deal with but Timmons got my vehicle serviced in a timely manner and with clear communication.

Buying a car without anyone pressuring you is what you get when shopping at Timmons. My salesperson was Mike Moran. He is very knowledgeable and has a fun sense of humor. Beau in finance was also nice and explained all the extra options available so I easily understood them. The sales manager Bernie Clare has a great team working for him. I definitely will be back for my services that need to be done on my Taos in the future.

I have a 2018 Tiguan that I still take to the dealership for service because the level of professionalism and clear communication regarding anything they do to my car.

Experienced great customer care , thank you Timmons VW especially to Ariana she was always available for questions and updates while my vehicle was bring serviced.

Perfect buying experience, everyone extremely helpful and nice. Paperwork done quickly and professionally. It was one of the best vehicle delivery experiences I’ve ever had.

The customer service in person was great, very attentive and nice… it was just the amount of how long the oil change took, I dropped off my car at 8:30am and it wasn’t ready for pickup until almost 4pm-5pm… I requested for a quote on their web portal they use and didn’t get a response until having to go in person. If the quote would have been provided within the 7-8hrs they had my vehicle I would have liked to get that service done instead of having to schedule another appointment

I had two different experiences while at Timmons Volkswagen. First and foremost, I scheduled an appointment to get my Taos 2023 diagnosed due to some issues I was having. I had an appointment to drop off my vehicle on 4/1/25 at 7am. Which brings me to my first experience. The person who received me was Diego, Hispanic male with glasses. He did not provide the best customer service, in fact he was passive aggressive with me. He told me to stay in my car and wait a few minutes. I remembered I had a few questions and I decided to grab my keys and go inside to ask him. Turns out I was supposed to leave my car keys inside the car, but I did not know this. I offered to take the keys back but Diego said he would take them back. Instead of taking them back he grabbed paperwork that he needed me to sign and then made a comment saying “That’s the reason why you leave the keys inside, so they can move the car”, and proceeded to sit back down and left the keys on the table. Forgive me but even if it was something logical, you’re not supposed to make your customer feel bad or dumb about something so minor. Also, when I returned to pick up my vehicle and I asked him about the sensory issues my car was having he replied back saying “I thought my colleague had already given you that information”. He had an unnecessary attitude for no reason. Even though he was not IT when it comes to customer service I am still giving them 4 stars because of Ismael Rodriguez. He was the one who inspected my car, which he did a great job. He also went above and beyond. My car had to stay overnight for a couple of days. Ismael notified me that unfortunately they did not have any rentals until Thursday (I dropped off my car on a Tuesday). I expressed my concerns to him about not having a car and asked if maybe they could reimburse me if I paid for a Lyft or uber to take me from and to work and home. He said he would check in with his manager and he was polite at all times. To my surprise they ended up getting a car turned in last minute and Ismael called me right away to notify me and he even waited for me to arrive. He was friendly, professional and he made me feel welcomed. Completely opposite from his coworker. He recorded the rental before I took off, for their records, incase I damaged the car etc. Ismael was also understanding and patient with me. When he notified me I could pick up my car and they closed at 5:45 pm I called him to let him know that I got off work at 5 and I still needed to go refill the car with gas, which meant I would not make it on time. He let me know It was okay and that I could go Saturday instead. Unfortunately Ismael was not there Saturday when I returned the rental and picked up my vehicle, Diego was there. Not only was he passive aggressive again, like I mentioned prior, but he also accused me of damaging the rental. This really confused me and of course it worried me. I requested pictures and he sent them and I was confused as to why I was being blamed for those scratches on the car. He told me, his manager would contact me on Monday. And I waited for them to call me, I was going to ask for the footage or the video that was recorded prior to me taking the vehicle. However, Ismael came to the rescue and notified his coworker that those damages were there prior to me using the rental. Which means Diego did not even bother to look at the footage that his college recorded nor did he discuss this before calling me to give me the bad news. This news stressed me out and if he would have done a better job at communicating before accusing me it would have avoided me a head ache and tears of stress. Moving forward, I am very happy with Ismael’s work and my car is in great condition still. It has been a week so I’m not sure if it is will continue to be in tip top shape but so far it is great and I know that if it has any issues again I will be more than happy to return because Ismael is great at what he does. Thank you Ismael! Give this man a raise please or a reward!